Securus Technologies Enhances Transparency and Their Products Credibility by Sharing Customer Reviews

With the intention of making public the advancement and steps undertaken to prevent crimes in the correctional facilities, Securus Technologies published a list of comments and reviews made by customers who have had the chance to use their technology. The comments were samples that came in the form of formal letters and email communications. Additionally, they come from several prisons and jails throughout the States. Most of the comments come from guards and officials responsible for the prevention and crime-solving in the institutions. It should, however, be noted that the letters have undergone redaction. It is done to guarantee the protection of the innocent.


The CEO of Securus Technologies, Richard A. Smith, said that they develop a new product or service on a weekly basis. The products help officials in solving crimes and preventing more from happening. He prides himself on the fact that they work to ensure the society, including prisoners, their relatives and parolees remain safer. Further, the company has received an A+ accreditation from Better Business Bureau for meeting the standards.


Some of the comments received include:


An officer expresses gratitude for the assistance offered by the company. Securus provided phone call information towards a by then, ongoing investigation. The officer proceeded to obtain a search warrant that led to the arrest of the culprit for introducing contraband in the facility.


In another, the writer thanks Securus for their continued support and commitment to improving public safety.


Another one says of the impressiveness portrayed by secures in the development of emerging technology. The writer says the investigative tools combined with their investigative mindset helps in crime detection, solving, and prevention.


Reporting data has gone further to minimize the entry of contraband in the facilities.


One praises the LBS software. The software has enabled the department in the recovery of illegal assets, drugs, and money. Without the software, the writer says the recovery work would be much harder.